SPOND

Changing the way we communicate

Why the change?

As Morden Little League continues to grow, we need a communication platform that is more organised, secure and designed specifically for grassroots sport. While WhatsApp has served many teams well, it can be difficult to manage important messages, fixtures, availability and safeguarding requirements across hundreds of players and families.

Spond brings everything together in one place. Instead of information being spread across multiple WhatsApp groups, emails and text messages, families can access fixtures, training schedules, team announcements, documents and attendance requests through a single app. This reduces confusion, ensures everyone receives the same information and makes it easier for volunteers to focus on supporting our players.

Spond also provides significant safeguarding and privacy benefits. Parents can receive updates without sharing personal phone numbers with large groups, and the platform is designed with youth sports organisations in mind. Communication is managed through official team groups, helping us maintain a safer and more professional environment for everyone involved.

For coaches and managers, Spond makes administration much easier. Attendance tracking, match availability, event reminders and team communications can all be managed from one place, reducing the time volunteers spend chasing responses and updating spreadsheets.

Most importantly, moving to Spond helps us build a more connected and inclusive club. Every team, manager, volunteer and family will be using the same platform, creating a consistent experience across the whole league.

Our goal is simple: one league, one communication platform, one reliable place for everything Morden Little League.

Benefits at a glance

📢 One place for all MLL communications

Fixtures, training, events, announcements and messages all available in a single app.

🛡️ Safer & More Secure

Designed for youth sports with better privacy, safeguarding and reduced sharing of personal phone numbers.

Fixtures, training, events, announcements and messages all available in a single app.

🔔 Never Miss an Update

We’re not just here for the now. We love creating lasting relationships with our clients and growing with them over time.

📅 Automatic Calendar Sync

Matches and training sessions can be added directly to Outlook, Google and Apple calendars.

✅ Quick & Easy Availability Tracking

Respond to training and match invitations in seconds so coaches can plan effectively.

🤝 One League, One Platform

Consistent communication across every team, helping parents, players, managers and volunteers stay connected.

Frequently Asked Questions

  • What to do:

    • Check your spam/junk folder.

    • Make sure the email address MLL holds is correct.

    • If it's still missing, ask for the invitation to be resent.

    Who to contact:

    • Team Manager

    • Section Coordinator

  • What to do:

    • Use the same email or mobile number used for your invitation.

    • Try the Spond app (recommended).

    • Reset your password if needed.

    Who to contact:

    • Team Manager

    • Section Coordinator

  • What to do:

    • Clear your browser cache and cookies.

    • Close and reopen the browser.

    • Try a different browser (e.g. Chrome, Safari).

    • Better still – use the Spond app.

    Who to contact:

    • Team Manager

    • Section Coordinator

  • What to do:

    • Check your phone/device timezone is set to UK/London time.

    • Check your Spond app settings.

    • Close and reopen the app.

    • If it still looks wrong, confirm with your manager before assuming the displayed time is incorrect.

    Who to contact:

    • Team Manager

    • Section Coordinator

  • What to do:

    • Use the same email or mobile number used for your invitation.

    • Try the Spond app (recommended).

    • Reset your password if needed.

    Who to contact:

    • Team Manager

    • Section Coordinator

  • What to do:

    • Don’t create another account.

    • Ask for your manager access to be checked.

    Who to contact:

    • Section Coordinator

Useful Tips

  • Keep your device timezone set to UK/London.

  • Use the Spond app for the best experience.

  • Check your notifications are turned on.

  • Keep your information up to date.

  • What to do:

    • Check with your manager – do not change it.

    • It may be a timezone issue - Check your phone/device timezone is set to UK/London time.

    Who to contact:

    • Team Manager

    • Section Coordinator

  • Section Coordinator manages player placement and team moves.

  • Tell your Section Coordinator.

    They will inform PACO who will deactivate the player record.

  • What to do:

    • Update the information through Spond (if available)

    • Inform your Team Manager/Section Coordinator so the Welfare Officer can review it.

    Who to contact:

    • Team Manager

    • Section Coordinator

  • What to do:

    • Ask them to check spam/junk.

    • Check their timezone (UK/London).

    • If still an issue, contact your Section Coordinator.

    Who to contact:

    • Team Manager

    • Section CoordinatorItem description

  • What to do:

    • Take a screenshot if possible.

    • Send a brief description of the issue.

    • Include the player's name and team.

    Who to contact:

    • Team Manager

    • Section Coordinator

Still Need Help?

Contact your Team Manager, Section Coordinator or the MLL Support Team.

support@mordenlittleleague.com